Tech Corner: The 3G Shutdown

Canada’s 3G wireless networks are being phased out, and the transition is already underway. For CAMA operators across the country, this is an issue to address now, before a machine or payment terminal suddenly stops communicating.

Rogers and Videotron have already retired their 3G networks, while Bell, TELUS and SaskTel have announced upcoming shutdown dates. The timing varies by provider and region, so operators should confirm the applicable timing directly with their wireless, payment or equipment provider.

TABLE: Canadian wireless providers and 3G shutdown dates from CanadaTelecoms.ca

Beyond mobile phones, the CRTC has listed a range of connected equipment that may be impacted by the 3G shutdown. They include security systems, medical alert devices and remote sensors among many technologies that rely on a cellular connection. For vending and micro-market operators, the focus is primarily on payment terminals, and to a lesser extent, telemetry systems and remote monitoring devices.

Determining which equipment in your operation uses 3G is essential, and we recommend you contacting your provider directly. If you have the specs of your current model, be cautious of the details: sometimes the description will include “4G compatible” but this does not necessarily mean the device will work after a 3G shutdown. Some older equipment described as 4G-compatible or 4G-capable may still rely on 3G for certain functions and this may not always be obvious from the machine itself.

Earlier this year, operators in Manitoba found that 3G systems were shutting down ahead of the official timeline; the takeaway being that the best approach is not to wait for service to disappear. Operators should take a full inventory of anything that uses cellular connectivity - this could include payment terminals, vending machine controllers, telemetry systems, security equipment, remote monitoring devices and other connected assets. Confirm if each device is compatible with the networks that will remain available; and the possibility (and cost) of upgrades to existing devices, whether internal modems need to be replaced, or whether the equipment will need to be replaced altogether. The number of machines you operate, and the remoteness or accessibility of your locations will have a significant impact on your timeline and planning. Upgrades and replacements must factor in budgeting, equipment ordering, installation and testing. With ongoing supply issues across electronic components, especially commercial RAM, give yourself plenty of time to order what you need.

The 3G shutdown is also a useful reminder to review the expected lifespan of connected equipment when making future purchases. For both new and second-hand tech, operators should look at immediate requirements, and adaptability for future network changes. Where possible, equipment with multiple connectivity options, or some form of redundancy, may provide additional flexibility. For example: LTE/5G cellular connectivity combined with Wi-Fi reduces reliance on a single network.

Taking these steps now can help operators avoid unexpected interruptions and ensure that their machines and micro-markets remain connected as Canada advances its wireless networks and its broader technological infrastructure.